Supervisors and Managers Soft Skills Bundle

136 Hours / 12 Months / Self-Paced
Retail Price: $199.00

Course Overview:

The Supervisors and Managers Soft Skills Bundle will equip managers with the basic skills needed to maintain employee motivation and production. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding. Within these workshops students will learn Budgets and Financial Reports, Coaching and Mentoring, Conducting Employee Reviews, Employee Motivation, Knowledge Management, Leadership and Influence, Six Sigma, Office Politics, Performance Management, Self-Leadership, Supervising Others, and Team Building. Managers and supervisors will become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

The Supervisors and Managers Skills Bundle includes the following courses:

  • Budgets And Financial Reports
  • Coaching And Mentoring
  • Conducting Annual Employee Reviews
  • Developing New Managers
  • Employee Motivation
  • Facilitation Skills
  • Knowledge Management
  • Leadership And Influence
  • Lean Process And Six Sigma
  • Manager Management
  • Middle Manager
  • Office Politics For Managers
  • Performance Management
  • Self-Leadership
  • Supervising Others
  • Team Building Through Chemistry
  • Virtual Team Building And Management

Course Outline(s):

  Budgets And Financial Reports Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Glossary

  • What Is Finance
  • Commonly Used Terms
  • Key Players (People, Jobs)
  • Important Finance Organizations
  • Understanding GAAP

Module Three: Understanding Financial Statement

  • Balance Sheets
  • Income Statements (AKA Profit And Loss Statements)
  • Statement Of Retained Earnings
  • Statement Of Cash Flows
  • Annual Reports

Module Four: Analyzing Financial Statements, Part One

  • Income Ratios
  • Profitability Ratios
  • Liquidity Ratios
  • Working Capital Ratios
  • Bankruptcy Ratios

Module Five: Analyzing Financial Statements, Part Two

  • Long Term Analysis Ratios
  • Coverage Ratios
  • Leverage Ratios
  • Calculating Return On Investment (ROI)

Module Six: Understanding Budgets

  • Common Types Of Budgets
  • What Information Do I Need?
  • Who Should Be Involved?
  • What Should A Budget Look Like?

Module Seven: Budgeting Made Easy

  • Factoring In Historical Data
  • Gathering Related Information
  • Adjusting For Special Circumstances
  • Putting It All Together
  • Computer Based Methods

Module Eight: Advanced Forecasting Techniques

  • Using The Average
  • Regression Analysis
  • Extrapolation
  • Formal Financial Models

Module Nine: Managing The Budget

  • How To Tell If You're On The Right Track
  • Should Your Budget Be Updated
  • Keeping A Diary Of Lessons Learned
  • When To Panic

Module Ten: Making Smart Purchasing Decisions

  • 10 Questions You Must Ask
  • Determining The Payback Period
  • Deciding Whether To Lease Or Buy
  • Thinking Outside The Box

Module Eleven: A Glimpse Into The Legal World

  • A Brief History
  • The Sarbanes Oxley Act
  • CEO/CFO Certification
  • Thinking Outside The Box

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Coaching And Mentoring Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Defining Coaching and Mentoring

  • What is Coaching?
  • What is Mentoring?
  • Introducing the GROW Model

Module Three: Setting Goals

  • Goals in the context of GROW
  • Identifying Appropriate Goal Areas
  • Setting SMART Goals

Module Four: Understanding the Reality

  • Getting a Picture of Where You Are
  • Identifying Obstacles
  • Exploring the Past

Module Five: Developing Options

  • Identifying Paths
  • Choosing Your Final Approach
  • Structuring a Plan

Module Six: Wrapping it All Up

  • Creating the Final Plan
  • Identifying the First Step
  • Getting Motivated

Module Seven: The Importance of Trust

  • What is Trust?
  • Trust and Coaching
  • Building Trust

Module Eight: Providing Feedback

  • The Feedback Sandwich
  • Providing Constructive Criticism
  • Encouraging Growth and Development

Module Nine: Overcoming Roadblocks

  • Common Obstacles
  • Re-Evaluating Goals
  • Focusing on Progress

Module Ten: Reaching the End

  • How to Know When You've Achieved Success
  • Transitioning the Coachee
  • Wrapping it All Up

Module Eleven: How Mentoring Differs from Coaching

  • The Basic Differences
  • Blending the Two Models
  • Adapting the GROW Model for Mentoring
  • Focusing on the Relationship

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Conducting Annual Employee Reviews Curriculum

Module One: Getting Started

  • Housekeeping Items
  • Pre-Assignment Review
  • Workshop Objectives
  • The Parking Lot
  • Action Plan

Module Two: How to Conduct Annual Reviews

  • Develop the Process
  • Set Benchmarks Early
  • Agreement with Set Benchmarks
  • Hold an Effective Meeting
  • Case Study
  • Module Two: Review Questions

Module Three: Categories for Annual Review (I)

  • Company Mission and Values
  • Customer Service and Quality Control
  • Problem Solving/Judgment
  • Production
  • Case Study
  • Module Three: Review Questions

Module Four: Categories for Annual Review (II)

  • Work Style
  • Resource Management
  • Communications Skills
  • Teamwork
  • Case Study
  • Module Four: Review Questions

Module Five: Common Mistakes (I)

  • Contrast Effect
  • Similar-to-me Effect
  • Halo (or horn) Effect
  • Central Tendency
  • Case Study
  • Module Five: Review Questions

Module Six: Common Mistakes (II)

  • Leniency/Desire to Please
  • First-impression Bias
  • Rater Bias
  • Recency Effect
  • Case Study
  • Module Six: Review Questions

Module Seven: Successful Tips for Concept of Pay for Performance

  • No Surprises
  • Focus on the Basics
  • Show Clear Disparity
  • One For All and All for One
  • Case Study
  • Module Seven: Review Questions

Module Eight: How to Tie Employee Compensation to Firm-Wide Returns

  • Set Quarterly Revenue Target
  • Set Employee Goals
  • Conduct Quarterly Reviews
  • Pay Out Quarterly
  • Case Study
  • Module Eight: Review Questions

Module Nine: How to Communicate Employee Expectations Effectively

  • Have Regular Conversations
  • State What"s Working
  • Be Honest
  • Provide Mentoring
  • Case Study
  • Module Nine: Review Questions

Module Ten: Meaningful Questions to Gauge Employee Happiness (I)

  • Ask Questions Frequently
  • How Transparent is Management?
  • Rate Quality of Facility?
  • Contributing Factors to Work Easier?
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Meaningful Questions to Gauge Employee Happiness (II)

  • What Makes you Productive?
  • Recognition?
  • Opportunities to Grow and Advance?
  • Confidence in Leadership?
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Recommended Reading
  • Completion of Action Plans and Evaluations
  Developing New Managers Curriculum

Module One: Getting Started

  • Housekeeping Items
  • Pre-Assignment Review
  • Workshop Objectives
  • The Parking Lot
  • Action Plan

Module Two: Managers are Made, Not Born

  • Managers Must be Developed
  • Management Skills can be Learned
  • Managers Learn by Being Managed Well
  • Create a Management Track
  • Case Study
  • Module Two: Review Questions

Module Three: Create a Management Track

  • Clearly Define Roles and Competencies
  • Provide Tools
  • Identify Candidates Early
  • Clearly Define Management Track
  • Case Study
  • Module Three: Review Questions

Module Four: Define and Build Competencies

  • Clearly Define Competencies Needed
  • Identify Strengths
  • Identify Development Areas
  • Provide Development Opportunities
  • Case Study
  • Module Four: Review Questions

Module Five: Managers Learn by Being Managed Well

  • Pair New Managers with Mentors
  • Reward Effective Managers
  • Emulate Effective Managers
  • Create/Document Best Practices
  • Case Study
  • Module Five: Review Questions

Module Six: Provide Tools

  • Provide Manuals or Policy Documents
  • Empower New Managers
  • Provide Support
  • Provide Training and Development Opportunities
  • Case Study
  • Module Six: Review Questions

Module Seven: Provide Support

  • Encourage Peer Networking
  • Establish Resource People
  • Encourage Mentor Relationships
  • Establish Regular Check-ins
  • Case Study
  • Module Seven: Review Questions

Module Eight: Identify Strong Candidates Early

  • Development Begins Early
  • Identify Candidates Early
  • Identify Candidates Through Evaluations
  • Develop Those with Management Goals
  • Case Study
  • Module Eight: Review Questions

Module Nine: Clearly Define the Management Track

  • Make the Path to Management Clear
  • Serves as a Guidepost
  • Ensures Quality Training/Support
  • Succession Planning and Change Management
  • Case Study
  • Module Nine: Review Questions

Module Ten: Empower New Managers

  • Decision Making
  • Asking for Help
  • Support, Don't Micromanage
  • Continuous Growth and Development
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Provide Growth Opportunities

  • Provide Continuous Growth Opportunities
  • Create a Development Plan
  • Provide Regular Feedback
  • Encourage Mentoring
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words From The Wise
  • Review Of The Parking Lot
  • Lessons Learned
  • Recommended Reading
  • Completion Of Action Plans And Evaluations
  Employee Motivation Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: A Psychological Approach

  • Herzberg's Theory Of Motivation
  • Maslow's Hierarchy of Needs
  • The Two Models and Motivation

Module Three: Object-Oriented Theory

  • The Carrot
  • The Whip
  • The Plant

Module Four: Using Reinforcement Theory

  • A History of Reinforcement Theory
  • Behavior Modification in Four Steps
  • Appropriate Uses in the Workplace

Module Five: Using Expectancy Theory

  • A History of Expectancy Theory
  • Understanding the Three Factors
  • Using the Three Factors to Motivate in the Workplace

Module Six: Personality's Role in Motivation

  • Identifying Your Personality Type
  • Identifying Others' Personality Type
  • Motivators by Personality Type

Module Seven: Setting Goals

  • Goals and Motivation
  • Setting SMART Goal
  • Evaluating and Adapting

Module Eight: A Personal Toolbox

  • Building Your Own Motivational Plan
  • Encouraging Growth and Development
  • Getting Others to See the Glass Half-Full

Module Nine: Motivation On the Job

  • The Key Factors
  • Creating a Motivational Organization
  • Creating a Motivational Job

Module Ten: Addressing Specific Morale Issues

  • Dealing with Individual Morale Problems
  • Addressing Team Morale
  • What To Do When the Whole Company is De-Motivated

Module Eleven: Keeping Yourself Motivated

  • Identifying Personal Motivators
  • Maximizing Your Motivators
  • Evaluating and Adapting

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Facilitation Skills Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Understanding Facilitation

  • What is Facilitation?
  • What is a Facilitator?
  • When is Facilitation Appropriate?

Module Three: Process vs. Content

  • About Process
  • About Content
  • A Facilitator's Focus

Module Four: Laying the Groundwork

  • Choosing a Facilitated Approach
  • Planning for a Facilitated Meeting
  • Collecting Data

Module Five: Tuckman and Jensen's Model of Team Development

  • Stage One: Forming
  • Stage Two: Storming
  • Stage Three: Norming
  • Stage Four: Performing

Module Six: Building Consensus

  • Encouraging Participation
  • Gathering Information
  • Presenting Information
  • Synthesizing and Summarizing

Module Seven: Reaching a Decision Point

  • Identifying the Options
  • Creating a Short List
  • Choosing a Solution
  • Using the Multi-Option Technique

Module Eight: Dealing with Difficult People

  • Addressing Disruptions
  • Common Types of Difficult People and How to Handle Them
  • Helping the Group Resolve Issues on Their Own

Module Nine: Addressing Group Dysfunction

  • Using Ground Rules to Prevent Dysfunction
  • Restating and Reframing Issues
  • Getting People Back on Track

Module Ten: About Intervention

  • Why Intervention May Be Necessary
  • When to Intervene
  • Levels of Intervention

Module Eleven: Intervention Techniques

  • Using Your Processes
  • Boomerang it Back
  • ICE It: Identity, Check for agreement, Evaluate how to Resolve

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Knowledge Management Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Understanding Knowledge Management

  • What is Knowledge
  • What is Knowledge Management
  • A Brief History
  • Applications in the Workplace

Module Three: Do's and Don'ts

  • Data, Information, and Knowledge
  • The Tacit Mode

Module Four: The Knowledge Management Life Cycle

  • Understanding Episodes
  • Acquisition
  • Knowledge
  • Integration

Module Five: The New Knowledge Management Paradigm

  • Paradigms of the Past
  • The New Paradigm
  • Implications and Applications
  • The Knowledge Management Endgame

Module Six: Knowledge Management Models

  • The Nonaka and Takeuchi Model (SECI)
  • Wiig Model
  • Kakabadse Model
  • Boisot Model

Module Seven: Building a Knowledge Management Rationale

  • Why Rationale is Necessary
  • Building a Business Case
  • Finding Success Stories
  • The Commodization/Customization Model

Module Eight: Customizing Knowledge Management Definitions

  • Components of a Knowledge Management Definition
  • Customizing the Components
  • Creating a KMBOK

Module Nine: Implementing Knowledge Management in Your Organization

  • Gathering Support
  • Identifying Opportunities for Revenue Streams
  • Key Knowledge Management Techniques
  • A Map for Success
  • The No-Budget Scenario

Module Ten: Tips for Success

  • About the Chief Knowledge Officer
  • Knowledge Management Skill Checklist
  • The Knowledge Management Imperative
  • The Hype Curve
  • Barriers and Helpers to Success

Module Eleven: Advance Topics

  • The Knowledge Management Maturity Model
  • Absorptive Capacity
  • Rustiness
  • Process Model Types

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Leadership And Influence Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: The Evolution of Leadership

  • Defining Leadership
  • Characteristics of a Leader
  • Leadership Principles
  • A Brief History of Leadership
  • Historical Leaders
  • Modern Leaders
  • The Great Man Theory
  • The Trait Theory
  • Transformational Leadership
  • Summary

Module Three: Situational Leadership

  • Situational Leadership: Telling
  • Situational Leadership: Selling
  • Situational Leadership: Participating
  • Situational Leadership: Delegating

Module Four: A Personal Inventory

  • An Introduction to Kouzes and Posner
  • Model the Way
  • Inspire a Shared Vision
  • Challenge the Process
  • Enable Others to Act
  • Encourage the Heart
  • A Personal Inventory
  • Creating an Action Plan
  • Set Leadership Goals
  • Address the Goals
  • Seek Inspiration
  • Choose a Role Model
  • Seek Experience
  • Create a Personal Mission Statement

Module Five: Modeling the Way

  • Determining Your Way
  • Being an Inspirational Role Model
  • Influencing Others’ Perspectives

Module Six: Inspiring a Shared Vision

  • Choosing Your Vision
  • Communicating Your Vision
  • Identifying the Benefit for Others

Module Seven: Challenging the Process

  • Developing Your Inner Innovator
  • Seeing Room for Improvement
  • Lobbying for Change

Module Eight: Enabling Others to Act

  • Encouraging Growth in Others
  • Creating Mutual Respect
  • The Importance of Trust

Module Nine: Encouraging the Heart

  • Sharing Rewards
  • Celebrating Accomplishments
  • Making Celebration Part of Your Culture

Module Ten: Basic Influencing Skills

  • The Art of Persuasion
  • The Principles of Influence
  • Creating an Impact

Module Eleven: Setting Goals

  • Setting SMART Goals
  • Creating a Long-Term Plan
  • Creating a Support System

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Lean Process And Six Sigma Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Understanding Lean

  • About Six Sigma
  • About Lean
  • History behind Lean
  • Toyota Production Systems
  • The Toyota Precepts

Module Three: Liker's Toyota Way

  • Philosophy
  • Process
  • People and Partners
  • Problem Solving

Module Four: The TPS House

  • The Goals of TPS
  • The First Pillar: Just In Time (JIT)
  • The Second Pillar: Jidoka (Error-Free Production)
  • Kaizen (Continuous improvement)
  • The Foundation of the House

Module Five: The Five Principles of Lean Business

  • Value
  • Value Stream
  • Flow
  • Pull
  • Seek Perfection

Module Six: The First Improvement Concept (Value)

  • Basic Characteristics
  • Satisfiers
  • Delighters
  • Applying the Kano Model

Module Seven: The Second Improvement Concept (Waste)

  • Muda
  • Mura
  • Muri
  • The New Wastes

Module Eight: The Third Improvement Concept (Variation)

  • Common Cause
  • Special Cause
  • Tampering
  • Structural

Module Nine: The Fourth Improvement Concept (Complexity)

  • What is complexity?
  • What causes complexity?
  • How to Simplify?

Module Ten: The Fifth Improvement Concept (Continuous improvement)

  • The PDSA Cycle (Plan, Do, Study, Act)
  • The DMAIC Method

Module Eleven: The Improvement Toolkit

  • Gemba
  • Genchi Genbutsu
  • Womack's Principle
  • Kaizen
  • A Roadmap for implementation

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Manager Management Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Grooming a New Manager

  • Set Specific Goals
  • Authority (What They Can and Can't Do)
  • Create a Shared Vision
  • The More they Learn, the More Responsibility They Get
  • Case Study
  • Module Two: Review Questions

Module Three: Measuring Performance

  • Staying Within Their Budget
  • Setting Measurable Objectives
  • Skip Level Feedback
  • Collaborate on Criteria to be Evaluated
  • Case Study
  • Module Three: Review Questions

Module Four: Motivating Managers

  • Provide the Needed Resources
  • Bonuses and Incentives
  • Give Credit for Good Work
  • Keep Them Challenged
  • Case Study
  • Module Four: Review Questions

Module Five: Signs of Poor Management

  • Missed Deadlines
  • Team Turnover
  • Losing Customers
  • Little or No Growth
  • Case Study
  • Module Five: Review Questions

Module Six: Trust Your Team of Managers

  • Do Not Micromanage
  • Promote Open and Honest Communication
  • Reward Initiative
  • Trust, But Verify
  • Case Study
  • Module Six: Review Questions

Module Seven: When an Employee Complains about their Manager

  • Keep the Information Confidential
  • Gather Information from Both Sides
  • Coach or Delegate the Solution
  • Follow-up with the Manager or Employee
  • Case Study
  • Module Seven: Review Questions

Module Eight: Coaching and Mentoring (I)

  • Writing Performance Reviews
  • Provide Clear and Timely Feedback
  • Praise in Public, Criticize in Private
  • Make Sure Your Door is Always Open
  • Case Study
  • Module Eight: Review Questions

Module Nine: Coaching and Mentoring (II)

  • Offer Advice, Not the Solution
  • Create a Supportive Environment
  • Building Ownership
  • 360 Degree Feedback
  • Case Study
  • Module Nine: Review Questions

Module Ten: When Do You Step In?

  • Unsafe or Dangerous Events
  • Legal Ramifications
  • Severe Financial Costs
  • Repeated Failures after Coaching Has Occurred
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Remember These Basic Qualities

  • Express Confidence in Their Abilities
  • Practice What you Preach
  • Have an Open Door
  • Their Success is Your Success
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Middle Manager Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Introduction to Management

  • What is Management?
  • What Do Mangers Do?
  • What Does It Take to Be a Manager?
  • Why Does Management Matter?

Module Three: Ethics and Social Responsibility

  • What is Ethical Workplace Behavior?
  • What is Unethical Workplace Behavior?
  • How to Make Ethical Decisions
  • What is Social Responsibility?

Module Four: Managing Information

  • Why Information Matters
  • Strategic Importance of Information
  • Characteristics and Costs of Useful Information
  • Getting and Sharing Information

Module Five: Decision-Making

  • What is Rational Decision-Making?
  • Steps to Rational Decision-Making
  • Limits to Rational Decision-Making
  • Improving Decision-Making

Module Six: Control Basics of Control

  • The Control Process
  • Is Control Necessary or Possible?
  • How and What to Control
  • Control Methods

Module Seven: Organizational Strategy

  • Basics of Organizational Strategy
  • Sustainable Competitive Advantage
  • Strategy-Making Process
  • Corporate, Industry, Firm Level Strategies

Module Eight: Innovation and Change

  • Organizational Innovation
  • Why Innovation Matters
  • Managing Innovation
  • Organizational Change
  • Why Change Occurs and Why it Matters
  • Managing Change

Module Nine: Organizational Structures and Process

  • Departmentalization
  • Organizational Authority
  • Job Design
  • Designing Organizational Process

Module Ten: Managing Teams

  • The Good and the Bad of Using Teams
  • Kinds of Teams
  • Work Team Characteristics
  • Enhancing Work Team Effectiveness

Module Eleven: Motivation and Leadership

  • Basics of Motivation
  • Equity Theory
  • Expectancy Theory
  • What is Leadership?
  • Situational Leadership
  • Strategic Leadership

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Office Politics For Managers Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: New Hires

  • Company Core Values
  • Building Relationships
  • Encourage Respect
  • Setting Ground Rules
  • Case Study
  • Module Two: Review Questions

Module Three: It's About Interacting and Influencing

  • Dealing with Different Personalities
  • Build a Culture of Collaboration
  • Be Nice to Everyone (Not Just Those That Can Help You)
  • Be a Team Player
  • Case Study
  • Module Three: Review Questions

Module Four: Dealing With Rumors, Gossip, and Half-Truths

  • It's Effects on Morale
  • Reinforce the Truth with Facts
  • Do Not Participate
  • Deal With it Swiftly
  • Case Study
  • Module Four: Review Questions

Module Five: Office Personalities (I)

  • Complainer
  • Gossiper
  • Bully
  • Negative Ned/Nancy
  • Case Study
  • Module Four: Review Questions

Module Six: Office Personalities (II)

  • Information Keeper
  • Know-it-All
  • The Apple-Polisher
  • Nosey Neighbor
  • Case Study
  • Module Six: Review Questions

Module Seven: Getting Support for Your Projects

  • Gain Trust Through Honesty
  • Be Assertive
  • Blow Your Own Horn
  • Make Allies
  • Case Study
  • Module Seven: Review Questions

Module Eight: Conflict Resolution

  • The Importance of Forgiveness
  • Neutralizing Emotions
  • The Benefits of a Resolution
  • The Agreement Frame
  • Case Study
  • Module Eight: Review Questions

Module Nine: Ethics

  • Benefits of an Ethical Environment
  • Lead by Example
  • Ensuring Ethical Behavior
  • Addressing Unethical Behavior
  • Case Study
  • Module Nine: Review Questions

Module Ten: You Are Not an Island

  • Never Burn a Bridge
  • Take the High Road
  • Trust is a Two Way Street
  • Don't Hide in Your Office
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Social Events Outside of Work

  • How to Decline Politely
  • Rules When Attending
  • Meeting New People
  • Conversation Do's and Don'ts
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Performance Management Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: The Basics (I)

  • What is Performance Management?
  • How Does Performance Management Work?
  • Tools
  • Case Study
  • Review Questions

Module Three: The Basics (II)

  • Three Phase Process
  • Assessments
  • Performance Reviews
  • Case Study
  • Review Questions

Module Four: Goal Setting

  • SMART Goal Setting
  • Specific Goals
  • Measurable Goals
  • Attainable Goals
  • Realistic Goals
  • Timely Goals
  • Monitoring Results
  • Case Study
  • Review Questions

Module Five: Establishing Performance Goals

  • Strategic Planning
  • Job Analysis
  • Setting Goals
  • Motivation
  • Case Study
  • Review Questions

Module Six: 360 Degree Feedback

  • What is 360 degree Feedback?
  • Versus Traditional Performance Review
  • The Components
  • Case Study
  • Review Questions

Module Seven: Competency Assessments

  • Competency Assessment Defined
  • Implementation
  • Final Destination
  • Case Study
  • Review Questions

Module Eight: Kolb's Learning Cycle

  • Experience
  • Observation
  • Conceptualization
  • Experimentation
  • Case Study
  • Review Questions

Module Nine: Motivation

  • Key Factors
  • The Motivated Organization
  • Identifying Personal Motivators
  • Evaluating and Adapting
  • Case Study
  • Review Questions

Module Ten: The Performance Journal

  • Record Goals and Accomplishments
  • Linking with Your Employees or Managers
  • Implementing a Performance Coach
  • Keeping Track
  • Case Study
  • Review Questions

Module Eleven: Creating a Performance Plan

  • Goals
  • Desired Results
  • Prioritization
  • Measure
  • Evaluation
  • Case Study
  • Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Self-Leadership Curriculum

Module One: Getting Started

  • Housekeeping Items
  • Pre-Assignment Review
  • Workshop Objectives
  • The Parking Lot
  • Action Plan

Module Two: What Is Self-Leadership?

  • Sources
  • Before Action
  • During
  • After Action
  • Case Study
  • Module Two: Review Questions

Module Three: Motivators

  • Need for Autonomy
  • Self-Efficacy
  • External Factors
  • Internal Factors
  • Case Study
  • Module Three: Review Questions

Module Four: Behavior Focus (I)

  • Focusers and Reminders
  • Cues
  • Self-Observation
  • Goal Setting
  • Case Study
  • Module Four: Review Questions

Module Five: Behavior Focus (II)

  • Purpose
  • Reward
  • Punishment
  • Practice
  • Case Study
  • Module Five: Review Questions

Module Six: Natural Rewards

  • Definition
  • Competence
  • Purpose and Self-Control
  • Life Activities
  • Case Study
  • Module Six: Review Questions

Module Seven: Constructive Thinking

  • Positive Thinking
  • Self-Talk
  • Aware of Personal Beliefs and Assumptions
  • Opportunity Thinking
  • Case Study
  • Module Seven: Review Questions

Module Eight: Well-Being (I)

  • Emotional Intelligence
  • Stress Management
  • Optimism
  • Fun and Happiness
  • Case Study
  • Module Eight: Review Questions

Module Nine: Well-Being (II)

  • Fitness
  • Diet
  • Sleep
  • Personal Effectiveness
  • Case Study
  • Module Nine: Review Questions

Module Ten: Individuality

  • Personality
  • Locus of Control
  • Self-Monitor
  • Autonomy
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Personal Application

  • Diversity
  • Personal Problems
  • Workplace Problems
  • Social Responsibility
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Recommended Reading
  • Completion of Action Plans and Evaluations
  Supervising Others Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Setting Expectations

  • Defining the Requirements
  • Identifying Opportunities for Improvement and Growth
  • Setting Verbal Expectations
  • Putting Expectations in Writing

Module Three: Setting Goals

  • Understanding Cascading Goals
  • The SMART Way
  • Helping Others Set Goals

Module Four: Assigning Work

  • General Principles
  • The Dictatorial Approach
  • The Apple-Picking Approach
  • The Collaborative Approach

Module Five: Degrees of Delegation

  • Level One: Complete Supervision
  • Level Two: Partial Supervision
  • Level Three: Complete Independence

Module Six: Implementing Delegation

  • Deciding to Delegate
  • To Whom Should You Delegate?
  • Providing Instructions
  • Monitoring the Results
  • Troubleshooting Delegation

Module Seven: Providing Feedback

  • Characteristics of Good Feedback
  • Feedback Delivery Tools
  • Informal Feedback
  • Formal Feedback

Module Eight: Managing Your Time

  • The 80/20 Rule
  • Prioritizing with the Urgent-Important Matrix
  • Using a Productivity Journal
  • Using Routines and Rituals to Simplify Your Workday

Module Nine: Resolving Conflict

  • Using a Conflict Resolution Process
  • Maintaining Fairness
  • Seeking Help from Within the Team
  • Seeking Help from Outside the Team

Module Ten: Tips for Special Situations

  • What to Do If You’ve Been Promoted from within the Team
  • What to Do If You’re Leading a Brand New Team
  • What to Do if You’re Taking on an Established Team

Module Eleven: A Survival Guide for the New Supervisor

  • Ask the Right Questions of the Right People
  • Go to Gemba
  • Keep Learning!

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Team Building Through Chemistry Curriculum

Module One: Getting Started

  • Housekeeping Items
  • Pre-Assignment Review
  • Workshop Objectives
  • The Parking Lot
  • Action Plan

Module Two: Understanding Teams

  • What Is the Definition of a Team?
  • How Do People Feel about Being on Teams?
  • Why Do Teams Fall Apart?
  • Examples of Successful Teams
  • Case Study
  • Module Two: Review Questions

Module Three: Team Development Model

  • Forming
  • Norming
  • Storming
  • Performing
  • Case Study
  • Module Three: Review Questions

Module Four: Chemistry in Teams

  • What Is Chemistry?
  • Factors that Influence Chemistry
  • Examples
  • Roles of Leadership
  • Case Study
  • Module Four: Review Questions

Module Five: Diversity

  • Advantages
  • Complexity
  • Conflicts
  • Encourage Individuality
  • Case Study
  • Module Five: Review Questions

Module Six: Vision and Goals

  • Creating Vision
  • Shared Vision
  • SMART Goals
  • Collaboration
  • Case Study
  • Module Six: Review Questions

Module Seven: Roles

  • Establishing Roles
  • Taking
  • Making
  • Avoid Power Struggles
  • Case Study
  • Module Seven: Review Questions

Module Eight: Leadership Functions

  • Set the Tone
  • Conflict Management
  • Direct, Don’t Order
  • Encourage
  • Case Study
  • Module Eight: Review Questions

Module Nine: Develop Cohesion

  • Sense of Exclusivity
  • Connect Beyond Work
  • Outside Competition
  • Focus on Consensus
  • Case Study
  • Module Nine: Review Questions

Module Ten: Build Relationships

  • Respect
  • Empathy
  • Open Communication
  • Share Credit
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Direction of Team

  • Charter
  • Task Orientation
  • Monitor Performance
  • Feedback
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Recommended Reading
  • Completion of Action Plans and Evaluations
  Virtual Team Building And Management Curriculum

Module One: Getting Started

  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
  • Pre-Assignment
  • Action Plans and Evaluations

Module Two: Setting Up Your Virtual Team (I)

  • Choose Self-Motivated People with Initiative
  • Face to Face Meeting At First
  • Diversity Will Add Value
  • Experienced with Technology
  • Case Study
  • Module Two: Review Questions

Module Three: Setting Up Your Virtual Team (II)

  • Personality Can Count as Much as Skills
  • Rules of Engagement
  • Setting up Ground Rules
  • Icebreakers and Introductions
  • Case Study
  • Module Three: Review Questions

Module Four: Virtual Team Meetings

  • Scheduling Will Always be an Issue
  • Have a Clear Objective and Agenda
  • Solicit Additional Topics in Advance
  • Discourage Just Being Status Reports
  • Case Study
  • Module Four: Review Questions

Module Five: Communication (I)

  • Early and Often
  • Rules of Responsiveness
  • Face to Face When Possible
  • Choose the Best Tool
  • Case Study
  • Module Five: Review Questions

Module Six: Communication (II)

  • Be Honest and Clear
  • Stay in Constant Contact
  • Don't Make Assumptions
  • Setup Email Protocols
  • Case Study
  • Module Six: Review Questions

Module Seven: Building Trust

  • Trust Your Team and They Will Trust You
  • Be Aware of "Us vs. Them" Territorial Issues
  • Share Best Practices
  • Create a Sense of Ownership
  • Case Study
  • Module Seven: Review Questions

Module Eight: Cultural Issues

  • Respect and Embrace Differences
  • Be Aware of Different Work Styles
  • Know Your Team Members Cultural Background
  • Dealing With Stereotypes
  • Case Study
  • Module Eight: Review Questions

Module Nine: To Succeed With a Virtual Team

  • Set Clear Goals
  • Create a SOP's
  • Build a Team Culture
  • Provide Timely Feedback
  • Case Study
  • Module Nine: Review Questions

Module Ten: Dealing With Poor Team Players

  • Manage Their Results, Not Their Activities
  • Be Proactive Not of Reactive
  • Check in Often
  • Remove Them
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Choosing the Right Tools

  • Communication Software
  • Collaboration and Sharing Tools
  • Project Management Software
  • Use Whatever Works for You and Your Team
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

All necessary course materials are included.


System Requirements:

Internet Connectivity Requirements:
  • Cable and DSL internet connections are recommended.

Hardware Requirements:
  • Minimum Pentium 400 Mhz CPU or G3 Macintosh. 1 GHz or greater CPU recommended.
  • 256MB RAM minimum. 1 GB RAM recommended.
  • 800x600 video resolution minimum. 1025x768 recommended.
  • Speakers/Headphones to listen to Dialogue steaming audio sessions.
  • A microphone to speak in Dialogue streaming audio sessions.
Operating System Requirements:
  • Windows Vista, 7, 8, 8.1, 9, 10
  • Mac OSX 10 or higher.
  • OpenSUSE Linux 9.2 or higher.
Web Browser Requirements:
  • Google Chrome is recommended.
  • Firefox 13.x or greater.
  • Internet Explorer 6.x or greater.
  • Safari 3.2.2 or greater.
Software Requirements:
  • Adobe Flash Player 6 or greater.
  • Oracle Java 7 or greater.
  • Adobe Reader 7 or greater.
Web Browser Settings:
  • Accept Cookies
  • Disable Pop-up Blocker.


**Outlines are subject to change, as courses and materials are updated.**