The course focuses on customer service and the sales process, with the following high-level performance goals for participants:
This course prepares students to take the NRF Retail Industry Fundamentals national certification exam. The cost of the course INCLUDES the cost of the national certification exam.
The untimed exam consists of 50 multiple-choice questions delivered in 3 parts:
The exam is not proctored, and learners can take each exam part 2 times before they must pay for a retake.
NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.