NRF Retail Industry Fundamentals

Hours: 5 / Access Length: 12 Months / Delivery: Online, Self-Paced
Retail Price: $299.00

Course Overview:

The course focuses on customer service and the sales process, with the following high-level performance goals for participants:

• Understand the principles of retail to have a solid foundation when applying for and interviewing for jobs.
• Know the range of opportunities and diversity of retail careers and determine which one aligns with personal goals, needs, and preferences.
• Build a career in retail based on the knowledge of a realistic career path and the necessary experience, training, personal commitment (meaning being reliable, etc.) and education to support that goal.
• Understand that the skills developed in an entry-level role in retail are transferable to many other roles and industries making retail an excellent way to start any career or career change.

Course Outline:

Retail Industry Fundamentals 1:  Welcome to Retail

• What is Retail?
• The Retail Product Cycle

Retail Industry Fundamentals 2:  Customer Service and Sales and Retail Operations

• Customer Service Skills
• Sales Basics
• Retail Operations Basics
• Loss Prevention
• Workplace Safety
• Understanding Profit

Retail Industry Fundamentals 3: Career Fundamentals

• Being Professional
• A Place For You In Retail

Certification(s):

This course prepares students to take the NRF Retail Industry Fundamentals national certification exam.   The cost of the course INCLUDES the cost of the national certification exam.

The untimed exam consists of 50 multiple-choice questions delivered in 3 parts:

• Part 1: 16 questions
• Part 2: 17 questions
• Part 3: 17 questions

The exam is not proctored, and learners can take each exam part 2 times before they must pay for a retake.

System Requirements:

• Cable and DSL internet connections are recommended for the best experience.

• CPU: 1 GHz or higher
• RAM: 2 GB or higher
• Resolution: 1280 x 720 or higher
• Speakers / Headphones
• Microphone (Webinar / Live Online sessions)

• Microsoft Windows 7 or 10 (Home, Pro)
• Mac OSX 10 or higher.
• Latest Chrome OS
• Latest Linux Distributions

NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.

• Latest Google Chrome is recommended for the best experience.
• Latest Mozilla FireFox
• Latest Microsoft Edge
• Latest Apple Safari

• Office suite software (Microsoft Office, OpenOffice, or LibreOffice)
• PDF reader program (Adobe Reader, FoxIt)
• Courses may require other software that is denoted in the above course outline.