In Customer Service & Sales students will master skills like understanding the customer life cycle, developing effective strategies to engage customers, and assessing customer needs.
This course prepares a student to take the National Retail Foundation Customer Service and Sales national certification exam.
Course Outline:
NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.