Career Development Soft Skills Bundle

128 Hours / 12 Months / Self-Paced

Course Overview:

The Career Development Soft Skills Bundle combines the development skills necessary for career success. By managing and looking at the way people interact and seeing things in a new light, participants will improve on almost every aspect of their career. Within these workshops students will learn Soft Skills, Assertiveness and Self-Confidence, Communication Strategies, Creative Problem Solving, Digital Citizenship, Entrepreneurship, mLearning Essentials, Negotiation Skills, Personal Branding, Project Management, Telework, Time Management, and Women in Leadership. Participants will be given a skill set that includes personal motivation, delegation skills, creativity, organization tools, and crisis management.

The Career Development Soft Skills Bundle includes the following courses:

  • 10 Soft Skills You Need
  • Assertiveness and Self-Confidence
  • Communication Strategies
  • Creative Problem Solving
  • Developing Creativity
  • Digital Citizenship
  • Entrepreneurship
  • Interpersonal Skills
  • mLearning Essentials
  • Negotiation Skills
  • Personal Branding
  • Project Management
  • Telework And Telecommuting
  • The Cloud and Business
  • Time Management
  • Women in Leadership

Course Outline(s):

  10 Soft Skills You Need Curriculum:

Module One: Getting Started

  • Housekeeping Items
  • Pre-Assignment Review
  • Workshop Objectives
  • The Parking Lot
  • Action Plan

Module Two: What are Soft Skills?

  • Definition of Soft Skills
  • Empathy and the Emotional Intelligence Quotient
  • Professionalism
  • Learned vs. Inborn Traits
  • Case Study
  • Module Two: Review Questions

Module Three: Soft Skill 1: Communication

  • Ways We Communicate
  • Improving Non-Verbal Communication
  • Listening
  • Openness and Honesty
  • Case Study
  • Module Three: Review Questions

Module Four: Soft Skill 2: Teamwork

  • Identifying Capabilities
  • Get Into Your Role
  • Learn the Whole Process
  • The Power of Flow
  • Case Study
  • Module Four: Review Questions

Module Five: Soft Skill 3: Problem Solving

  • Define the Problem
  • Generate Alternative Solutions
  • Evaluate the Plans
  • Implementation and Re-evaluation
  • Case Study
  • Module Five: Review Questions

Module Six: Soft Skill 4: Time Management

  • The Art of Scheduling
  • Prioritizing
  • Managing Distractions
  • The Multitasking Myth
  • Case Study
  • Module Six: Review Questions

Module Seven: Soft Skill 5 and 6: Attitude and Work Ethic

  • What Are You Working For?
  • Caring for Others vs. Self
  • Building Trust
  • Work Is Its Own Reward
  • Case Study
  • Module Seven: Review Questions

Module Eight: Soft Skill 7: Adaptability/Flexibility

  • Getting over the Good Old Days Syndrome
  • Changing to Manage Process
  • Changing to Manage People
  • Showing You're Worth Your Weight in Adaptability
  • Case Study
  • Module Eight: Review Questions

Module Nine: Soft Skill 8: Self-Confidence

  • Confident Traits
  • Self-Questionnaire
  • Surefire Confidence Building Tactics
  • Build Up Others
  • Case Study
  • Module Nine: Review Questions

Module Ten: Soft Skill 9: Ability to Learn From Criticism

  • Wow, You Mean I'm Not Perfect?
  • Listen With An Open Mind
  • Analyze and Learn
  • Clear the Air and Don't Hold Any Grudges
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Soft Skill 10: Networking

  • Redefining Need
  • Identifying Others' Interests
  • Reaching Out
  • When to Back Off
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Recommended Reading
  • Completion of Action Plans and Evaluations
  Assertiveness and Self-Confidence Curriculum:

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: What Does Self-Confidence Mean To You?

  • What is Assertiveness?
  • What is Self Confidence?
  • The Four Styles

Module Three: Obstacles to Our Goals

  • Types of Negative Thinking
  • Case Study
  • Personal Application

Module Four: Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Body Language

Module Five: The Importance of Goal Setting

  • Why Goal Setting is Important
  • Setting SMART Goals
  • Our Challenge to You

Module Six: Feeling the Part

  • Identifying Your Worth
  • Creating Positive Self-Talk
  • Identifying and Addressing Strengths and Weaknesses

Module Seven: Looking the Part

  • The Importance of Appearance
  • The Role of Body Language
  • First Impressions Count!

Module Eight: Sounding the Part

  • It’s How You Say It
  • Sounding Confident
  • Using “I” Messages

Module Nine: Powerful Presentation

  • What to Do When You’re on the Spot
  • Using STAR To Make Your Case

Module Ten: Coping Techniques

  • Building Rapport
  • Expressing Disagreement
  • Coming to Cosensus

Module Eleven: Dealing with Difficult Behavior

  • Dealing with Difficult Situations
  • Key Tactics

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of the Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Communication Strategies Curriculum:

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: The Big Picture

  • What is Communication?
  • How Do We Communicate?
  • Other Factors in Communication

Module Three: Understanding Communication Barriers

  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers
  • Differences in Time and Place

Module Four: Paraverbal Communication Skills

  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed

Module Five: Non-Verbal Communication

  • Understanding the Mehrabian Study
  • All About Body Language
  • Interpreting Gestures

Module Six: Speaking Like a STAR

  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Summary

Module Seven: Listening Skills

  • Seven Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Good Signals to Others

Module Eight: Asking Good Questions

  • Open Questions
  • Closed Questions
  • Probing Questions

Module Nine: Appreciative Inquiry

  • The Purpose of AI
  • The Four Stages
  • Examples and Case Studies

Module Ten: Mastering the Art of Conversation

  • Level One: Discussing General Topics
  • Level Two: Sharing Ideas and Perspectives
  • Level Three: Sharing Personal Experiences
  • Our Top Networking Tips

Module Eleven: Advanced Communication Skills

  • Understanding Precipitating Factors
  • Establishing Common Ground
  • Using “I” Messages

Module Twelve: Wrapping Up

  • Words from the Wise
  Creative Problem Solving Curriculum:

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: The Problem Solving Method

  • What is a Problem?
  • What is Creative Problem Solving
  • What are the Steps in the Creative Solving Process?

Module Three: Information Gathering

  • Understanding Types of Information
  • Identifying Key Questions
  • Methods of Gathering Information

Module Four: Problem Definition

  • Defining the Problem
  • Determining Where the Problem Originated
  • Defining the Present State and the Desired State
  • Stating and Restating the Problem
  • Analyzing the Problem
  • Writing the Problem Statement

Module Five: Preparing for Brainstorming

  • Identifying Mental Blocks
  • Removing Mental Blocks
  • Stimulating Creativity

Module Six: Generating Solutions (I)

  • Brainstorming Basics
  • Brainwriting and Mind Mapping
  • Dunker Diagrams

Module Seven: Generating Solutions (II)

  • The Morphological Matrix
  • The Six Thinking Hats
  • The Blink Method

Module Eight: Analyzing Solutions

  • Developing Criteria
  • Analyzing Wants and Needs
  • Using Cost/Benefit Analysis

Module Nine: Selecting a Solution

  • Doing a Final Analysis
  • Paired Comparison Analysis
  • Analyzing Potential Problems

Module Ten: Planning Your Next

  • Identifying Tasks
  • Identifying Resources
  • Implementing, Evaluating, and Adapting

Module Eleven: Recording Lessons Learned

  • Planning the Follow-Up Meeting
  • Celebrating Successes
  • Identifying Improvements

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Developing Creativity Curriculum:

Module One: Getting Started

  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
  • Action Plans and Evaluations

Module Two: What is Creativity?

  • Divergent Thinking
  • Problem Solving
  • Imagination and Inspiration
  • Something Out of Nothing
  • Case Study
  • Module Two: Review Questions

Module Three: Getting Inspired

  • Introspection
  • Read More
  • Removing the Mental Block
  • Art Inspires Art
  • Case Study
  • Module Three: Review Questions

Module Four: Beating Procrastination

  • Get Rid of Clutter
  • Self-Imposed Limitations
  • Build on Small Successes
  • Don’t Start at the Beginning
  • Case Study
  • Module Four: Review Questions

Module Five: Improving Your Creative Mind Set (I)

  • Open Mind
  • Do Not Judge
  • Positive Mind Set
  • Ask Why?
  • Case Study
  • Module Five: Review Questions

Module Six: Improving Your Creative Mind Set (II)

  • Make Associations
  • Keep a Journal
  • Question Assumptions
  • Creative Confidence
  • Case Study
  • Module Six: Review Questions

Module Seven: Curiosity

  • Spark Your Curiosity
  • Curiosity is the Engine of Creativity
  • Engage
  • Ask Open Ended Questions
  • Case Study
  • Module Seven: Review Questions

Module Eight: Take Risks

  • Be Confident
  • Scared to Fail?
  • Fake It ‘til You Make It
  • Afraid To Be Judged
  • Case Study
  • Module Eight: Review Questions

Module Nine: Think Like a Child

  • Daydream
  • Be Curious
  • Play Games
  • Experiment
  • Case Study
  • Module Nine: Review Questions

Module Ten: Environmental Factors

  • Work Area
  • Additional Environments
  • Get Enough Sleep
  • Variables
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Individual Brainstorming

  • Generate A Lot of Ideas
  • Mind Mapping
  • Visualization
  • Organize and Bring the Ideas Together
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Digital Citizenship Curriculum:

Module One: Getting Started

  • Housekeeping Items
  • Pre-Assignment Review
  • Parking Lot
  • Workshop Objectives
  • Action Plans

Module Two: What is Digital Citizenship?

  • What is Digital
  • Engaging with Others
  • It’s a Moving Target
  • Belonging to a Community
  • Case Study
  • Module Two: Review Questions

Module Three: Being a Good Citizen

  • Build it Up
  • Real World Influences
  • Using Technology Appropriately
  • The Golden Rule
  • Case Study
  • Module Three: Review Questions

Module Four: Best Practices for Sharing

  • Digital Footprints
  • Personal and Work Lives
  • Stop and Think Before You Post
  • Do Not Overshare
  • Case Study
  • Module Four: Review Questions

Module Five: Networking and Personal Branding (I)

  • Personal Branding
  • Be Yourself (online and off)
  • Social Networking
  • If you Share it, Expect Everyone to See it
  • Case Study
  • Module Five: Review Questions

Module Six: Networking and Personal Branding (II)

  • Introduce Colleagues
  • Volunteer to Help Others
  • Blog
  • Guard Your Reputation
  • Case Study
  • Module Six: Review Questions

Module Seven: Digital Security and Safety (I)

  • Don’t Trust Anyone You Don’t Know
  • Enable 2-Step Verifications
  • Public Wi-Fi
  • Public Computers
  • Case Study
  • Module Seven: Review Questions

Module Eight: Digital Security and Safety (II)

  • Email and Attachments
  • Password Rules
  • Back Up Your Files
  • Update Your Software
  • Case Study
  • Module Eight: Review Questions

Module Nine: Dealing With The Dark Side

  • See it, Report it
  • Bullying and Harassment
  • Trolling
  • Shared Something You Shouldn’t Have?
  • Case Study
  • Module Nine: Review Questions

Module Ten: Digital Etiquette (I)

  • Respect and Tone
  • Speak Up, Not Out
  • Topics To Avoid
  • Keep Private Messages Private
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Digital Etiquette (II)

  • Educate Yourself
  • Information Processing
  • Internet Boldness
  • Permission to Share
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Entrepreneurship Curriculum:

Module One: Getting Started

  • Housekeeping Items
  • Pre-Assignment Review
  • Workshop Objectives
  • The Parking Lot
  • Action Plan

Module Two: Decide On The Type of Business

  • Is It Feasible?
  • What Are Your Interests?
  • Do You Have The Experience?
  • Are You An Expert In The Field?
  • Case Study
  • Module Two: Review Questions

Module Three: What Is The Market/Competition Like?

  • Is The Venture Lucrative?
  • Is There Competition?
  • How Can You Set Yourself Apart From The Competition?
  • How Is The Customer Prospect?
  • Case Study
  • Module Three: Review Questions

Module Four: Basics Of Starting A Business

  • Decide On A Name
  • Legal Structure Of Business
  • Register The Business
  • Choose A Location
  • Hire An Accountant
  • Case Study
  • Module Four: Review Questions

Module Five: Create A Business Plan

  • What Should Be Included In The Business Plan?
  • Gather Documentation
  • Develop Business Plan Outline
  • Draft Business Plan
  • Case Study
  • Module Five: Review Questions

Module Six: Get Financing

  • Contact Organizations For Guidance
  • Decide The Type Of Financing
  • Shop Around
  • What To Do Once Approved
  • Case Study
  • Module Six: Review Questions

Module Seven: Hire Employees

  • Develop Job Description(s)
  • Advertise Positions
  • Interview Candidates
  • Select Candidates
  • Case Study
  • Module Seven: Review Questions

Module Eight: Training Employees

  • Teach Company Culture
  • Implement Actual Training For The Position
  • Provide Feedback
  • Offer Additional Training, If Necessary
  • Case Study
  • Module Eight: Review Questions

Module Nine: Market The Business

  • Traditional Marketing
  • Create A Website
  • Social Media
  • Networking Groups
  • Case Study
  • Module Nine: Review Questions

Module Ten: Run The Business

  • Procurement
  • Sell! Sell! Sell!
  • How To Manage Cash Flow
  • Budgeting
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Grow The Business

  • Offer More Products / Services
  • Open Another Location
  • Franchise Opportunities
  • Scoring Large Contracts
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words From The Wise
  • Review of the Parking Lot
  • Lessons Learned
  • Recommended Reading
  • Completion of Action Plans and Evaluations
  Interpersonal Skills Curriculum:

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power

Module Three: Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It

Module Four: Making Small Talk and Moving Beyond

  • The Four Levels of Conversation

Module Five: Moving the Conversation Along

  • Asking for Examples
  • Using Repetition
  • Using Summary Questions
  • Asking for Clarity and Completeness

Module Six: Remembering Names

  • Creating a Powerful Introduction
  • Using Mnemonics
  • Uh-Oh… I’ve Forgotten Your Name

Module Seven: Influencing Skills

  • Seeing the Other Side
  • Building a Bridge
  • Giving In Without Giving Up

Module Eight: Bringing People to Your Side

  • A Dash of Emotion
  • Plenty of Facts
  • Bringing It All Together

Module Nine: Sharing Your Opinion

  • Using I-Messages
  • Disagreeing Constructively
  • Building Consensus

Module Ten: Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Eleven: Making An Impact

  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  mLearning Essentials Curriculum:

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: What is mLearning?

  • mLearning Uses
  • mLearning Environments
  • mLearning Tools
  • mLearning Advantages
  • Case Study
  • Module Two: Review Questions

Module Three: Common mLearning Devices

  • Mobile Phones
  • Tablets
  • Notebook Computers
  • Personal Digital Assistant (PDA)
  • Case Study
  • Module Three: Review Questions

Module Four: Ancillary Equipment in mLearning

  • Internet Connections
  • Messaging Services
  • Video Cameras
  • Bluetooth
  • Case Study
  • Module Four: Review Questions

Module Five: mLearning vs. eLearning

  • Devices Available
  • Informal vs Formal Structure
  • Increased Access
  • Content
  • Case Study
  • Module Five: Review Questions

Module Six: Four C’s of mLearning

  • Content
  • Compute
  • Capture
  • Communicate
  • Case Study
  • Module Six: Review Questions

Module Seven: Aspects of mLearning

  • The FRAME Model
  • The Device Aspect
  • The Learner Aspect
  • The Social Aspect
  • Case Study
  • Module Seven: Review Questions

Module Eight: Challenges of mLearning

  • Dependence of Technology
  • Decreased Quality of Communication
  • Security
  • Risk of Distraction
  • Case Study
  • Module Eight: Review Questions

Module Nine: Benefits of mLearning

  • Decreased Costs
  • Available Support
  • Unlimited Resources
  • Continuous Learning
  • Case Study
  • Module Nine: Review Questions

Module Ten: Getting mLearning Started

  • Organize Your Resources
  • Form a Work Plan
  • Engage Employees
  • Establish an End Goal
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Employee Training

  • Training Facilities
  • Encourage Communication
  • Establish Guidelines
  • Equipment Training
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of the Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  • Recommended Reading
  Negotiation Skills Curriculum:

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Understanding Negotiation

  • The Three Phases
  • Skills of Successful Negotiating

Module Three: Getting Prepared

  • Establishing Your WATNA and BATNA
  • Identifying Your WAP
  • Identifying Your ZOPA
  • Personal Preparation

Module Four: Laying the Groundwork

  • Setting the Time and Place
  • Establishing Common Ground
  • Creating a Negotiation Framework
  • The Negotiation Process

Module Five: Phase One – Exchanging Information

  • Getting off on the Right Foot
  • What to Share
  • What to Keep to Yourself

Module Six: Phase Two – Bargaining

  • What to Expect
  • Techniques to Try
  • How to Break an Impasse

Module Seven: About Mutual Gain

  • Three Ways to See Your Options
  • About Mutual Gain
  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Module Eight: Phase Three – Closing

  • Reaching Consensus
  • Building an Agreement
  • Setting the Terms of the Agreement

Module Nine: Dealing with Difficult Issues

  • Being Prepared for Environmental Tactics
  • Dealing with Personal Attacks
  • Controlling Your Emotions
  • Deciding When It’s Time to Walk Away

Module Ten: Negotiating Outside the Boardroom

  • Adapting the Process for Smaller Negotiations
  • Negotiating via Telephone
  • Negotiating via Email

Module Eleven: Negotiating on Behalf of Someone Else

  • Choosing the Negotiating Team
  • Covering All the Bases
  • Dealing with Tough Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of the Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Personal Branding Curriculum:

Module One: Getting Started

  • Housekeeping Items
  • Pre-Assignment Review
  • Parking Lot
  • Workshop Objectives
  • Action Plans

Module Two: Defining Yourself (I)

  • If You Don’t, They Will
  • Brand Mantra
  • Be Real
  • SWOT Analysis
  • Case Study
  • Module Two: Review Questions

Module Three: Defining Yourself (II)

  • Pillars
  • Passions
  • Define Your Strengths
  • The Three C’s
  • Case Study
  • Module Three: Review Questions

Module Four: Controlling and Developing Your Image

  • Clear and Defined
  • Consistent Image
  • It Takes a Commitment
  • Live It Every Day
  • Case Study
  • Module Four: Review Questions

Module Five: Personal and Professional Influences

  • Corporate and Personal Integration
  • They Will Influence Each Other
  • Be a Professional
  • Build Rapport
  • Module Five: Review Questions

Module Six: Sharpening Your Brand

  • Blogging
  • Authenticity is Key (always be authentic)
  • Transparency
  • Networking
  • Case Study
  • Module Six: Review Questions

Module Seven: Appearance Matters

  • First Impressions
  • Rise Out of The Crowd
  • True Reflection
  • Dress for Success
  • Case Study
  • Module Seven: Review Questions

Module Eight: Social Media (I)

  • Needs Constant Monitoring
  • Security
  • Have an Objective
  • Promote
  • Case Study
  • Module Eight: Review Questions

Module Nine: Social Media (II)

  • It’s a Tool
  • Content is King
  • Have a Gimmick
  • Don’t Ignore Any Mentions
  • Case Study
  • Module Nine: Review Questions

Module Ten: Brand Management During a Crisis

  • Caught In a Bad Spot?
  • Never Burn a Bridge
  • Information
  • Monitor and Respond
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Branding Personality Traits

  • Identify Your Unique Values
  • Be Bold
  • Think Outside the Box
  • Fail. Learn. Repeat
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of the Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Project Management Curriculum:

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Key Concepts (I)

  • What is a Project?
  • What is Project Management?
  • What is a Project Manager?

Module Three: Key Concepts (II)

  • About the Project Management Institute (PMI)
  • About the Project Management Body Of Knowledge (PMBOK)
  • The Five Process Groups
  • The Nine Knowledge Areas
  • The Triple Constraint

Module Four: Initiation (I)

  • Identifying Your Stakeholders
  • Assessing Needs and Wants
  • Setting a SMART Project Goal
  • Creating Requirements and Deliverables

Module Five: Initiation (II)

  • Creating a Statement of Work
  • Completing the Project Planning Worksheet
  • Completing the Project Charter

Module Six: Planning (I)

  • Managing Expectations
  • Creating a Task List
  • Estimating Time
  • Estimating resources
  • Estimating Costs

Module Seven: Planning (II)

  • Building the Work Breakdown Structure
  • Creating the Schedule
  • Creating a Risk Management Plan
  • Creating a Communication Plan

Module Eight: Planning Tools

  • The Gantt Chart
  • The Network Diagram
  • Using a RACI Chart
  • Going the Extra Mile: Microsoft Project

Module Nine: Executing the Project

  • Establishing Baselines
  • Monitoring Project Progress
  • Triple Constraint Reduction Methods

Module Ten: Maintaining and Controlling the Project

  • Making the Most of Status Updates
  • Managing Change
  • Monitoring Risks

Module Eleven: Closing Out

  • Preparing for Closeout
  • Celebrating Successes
  • Learning from Project Challenges
  • Scope Verification
  • A Final To-Do List

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of the Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Telework And Telecommuting Curriculum:

Module One: Getting Started

  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
  • Pre-Assignment
  • Action Plans and Evaluations

Module Two: Core Skills Required

  • Self-Management
  • Time Management
  • Organizing and Planning
  • Communication
  • Case Study
  • Module Two: Review Questions

Module Three: Self-Management (I)

  • Solving Problems on Your Own
  • Being and Staying Motivated
  • You Have More Freedom, Don't Abuse It
  • You and Only You are Accountable
  • Case Study
  • Module Three: Review Questions

Module Four: Self-Management (II)

  • Recognize and Remove Bad Habits
  • Reflect on Mistakes, and Learn from Them
  • Establish Good Habits
  • Be Assertive With Yourself
  • Case Study
  • Module Four: Review Questions

Module Five: Time Management (I)

  • Build a Little Flexibility Into Your Schedule
  • Identify and Remove Time Wasters
  • Working with Time Zones
  • Using Free Time Wisely
  • Case Study
  • Module Five: Review Questions

Module Six: Time Management (II)

  • The Urgent/Important Matrix
  • Setting and Sticking to Deadlines
  • The Glass Jar: Rocks, Pebbles, Sand, and Water
  • Recognize When You are Procrastinating
  • Case Study
  • Module Six: Review Questions

Module Seven: Organization and Planning (I)

  • Plan for Additional Stress
  • When to Seek Help
  • Being Proactive, not Reactive
  • Establish Priorities and Attainable Goals
  • Case Study
  • Module Seven: Review Questions

Module Eight: Organization and Planning (II)

  • Setting up Your Home Office
  • Remove Unneeded or Distracting Items
  • When Technology Fails?
  • Develop a Normal Working Day
  • Case Study
  • Module Eight: Review Questions

Module Nine: Communication (I)

  • Stay in the Loop
  • Use the Correct Medium
  • Be Clear and To the Point
  • Virtual Communication Can Be Impersonal
  • Case Study
  • Module Nine: Review Questions

Module Ten: Communication (II)

  • Open and Frequent Communication
  • Share Your Information
  • Have a Collaborative Attitude
  • Setting Expectations with Family and Friends
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Additional Challenges

  • Building Trust and Rapport
  • Feeling Isolated
  • Always in the Office
  • Lack of or Less Feedback
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  The Cloud and Business Curriculum:

Module One: Getting Started

  • Housekeeping Items
  • Pre-Assignment Review
  • Workshop Objectives
  • The Parking Lot
  • Action Plans

Module Two: The Cloud

  • Definition
  • History
  • Current Uses
  • Trends
  • Case Study
  • Module Two: Review Questions

Module Three: Models for Business

  • Software as a Service
  • Platform as a Service
  • Infrastructure as a Service
  • Other Options
  • Case Study
  • Module Three: Review Questions

Module Four: Advantages

  • Data Center Finances
  • Labor Finances
  • Productivity
  • Ease of Use
  • Case Study
  • Module Four: Review Questions

Module Five: Address Risks

  • Assessment
  • Prioritize Concerns
  • Address Risks
  • Focus on Success
  • Case Study
  • Module Five: Review Questions

Module Six: Security

  • Understand Weaknesses
  • Breaches
  • Identify Management
  • Strategies
  • Case Study
  • Module Six: Review Questions

Module Seven: Device Management

  • Devices that Can Connect
  • Desktops
  • Benefits
  • Monitoring
  • Case Study
  • Module Seven: Review Questions

Module Eight: Service Oriented Architecture

  • Definition
  • With the Cloud
  • Services
  • Benefits to the Business
  • Case Study
  • Module Eight: Review Questions

Module Nine: Business Processes

  • Scale Applications
  • Web-based
  • Examples
  • Predictions
  • Case Study
  • Module Nine: Review Questions

Module Ten: Standards

  • Best Practices
  • Organizational Standards
  • Standards in the Cloud
  • Interoperability and Integration
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Monitoring

  • Governance
  • Measure Performance
  • Methods of Measurement
  • Monitor Services
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of the Parking Lot
  • Lessons Learned
  • Recommended Reading
  • Completion of Action Plans and Evaluations
  Time Management Curriculum:

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Goal Setting

  • The Three P's
  • S.M.A.R.T. Goals
  • Prioritizing Your Goals
  • Visualization

Module Three: Prioritizing Your Time

  • The 80/20 Rule
  • The Urgent Versus Important Matrix
  • Assertiveness

Module Four: Planning Wisely

  • Creating Your Productivity Journal
  • Maximizing the Power of Your Productivity Journal
  • The Glass Jar: Rocks, Pebbles, Sand, and Water
  • Chunck, Block, and Tackle
  • Ready, Fire, Aim!

Module Five: Tackling Procrastination

  • Why We Procrastinate
  • Nine Ways to Overcome Procrastination
  • Eat That Frog!

Module Six: Crisis Management

  • When the Storm Hits
  • Creating a Plan
  • Executing the Plan
  • Lessons Learned

Module Seven: Organizing Your Workspace

  • De-Clutter
  • Managing Workflow
  • Dealing with E-mail
  • Using Calendars

Module Eight: Delegating Made Easy

  • When to Delegate
  • To Whom Should You Delegate?
  • How Should You Delegate
  • Keeping Control
  • The Importance of Full Acceptance

Module Nine: Setting a Ritual

  • What is a Ritual?
  • Ritualizing Sleep, Meals, Exercise
  • Examples of Rituals
  • Using Rituals to Maximize Time

Module Ten: Meeting Management

  • Deciding if a Meeting is Necessary
  • Using the PAT Approach
  • Building the Agenda
  • Keeping Things on Track
  • Making Sure the Meeting Was Worthwhile

Module Eleven: Alternatives to Meetings

  • Instant Messaging and Chat Rooms
  • Teleconferencing
  • E-mail Lists and Online Groups
  • Collaborating Applications

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Women in Leadership Curriculum:

Module One: Getting Started

  • Housekeeping items
  • Pre-Assignment Review
  • Workshop Objectives
  • The Parking Lot
  • Action Plan

Module Two: Women and the Workforce

  • 50% of the Population
  • 60% of College Degrees
  • 47% of the US Workforce
  • 52% of Professional-level Jobs
  • Case Study
  • Module Two: Review Questions

Module Three: The Leadership Gap

  • Underrepresented in Leadership
  • Executive Positions
  • Finance, Health Care, and Law
  • Historical Trends
  • Case Study
  • Module Three: Review Questions

Module Four: Barriers to Women’s Leadership

  • Gender Differences are Overemphasized
  • Gender Differences are Undervalued
  • Women Lack Professional Networks
  • Work and Family Conflict
  • Case Study
  • Module Four: Review Questions

Module Five: Traits of Women’s Leadership

  • Lead by Uniting Diverse Groups
  • Value Work-life Balance
  • Value Interpersonal Relationships
  • Value Accountability
  • Case Study
  • Module Five: Review Questions

Module Six: Benefits of Women’s Leadership

  • Greater Collaboration
  • Culture of Work-life Balance
  • Culture of Accountability
  • Assists in Recruiting Millennials
  • Case Study
  • Module Six: Review Questions

Module Seven: Nurturing Women’s Leadership

  • Actively Recruit Women
  • Create/Encourage Networking Opportunities
  • Pair Women with Mentors in Leadership
  • Create/Encourage Training Opportunities
  • Case Study
  • Module Seven: Review Questions

Module Eight: Actively Recruit Women

  • Discover Your Barriers to Hiring
  • Discover Your Barriers to Retention
  • Recruit via Women’s Organizations
  • Women-friendly Culture
  • Case Study
  • Module Eight: Review Questions

Module Nine: Create/Encourage Women’s Networking Opportunities

  • Create a Women’s Networking Group
  • Encourage Joining Organizations
  • Networking Builds Confidence
  • Networking and Recruiting
  • Case Study
  • Module Nine: Review Questions

Module Ten: Pair Women with Mentors

  • Benefits of Mentoring
  • Think Creatively
  • Incorporate at Every Stage
  • Encourage Women to Mentor
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Create and Encourage Educational Opportunites

  • Encourage Learning of Leadership Skills
  • Internal Programs and Trainings
  • Outside Programs and Trainings
  • Encourage Training at Every Career Stage
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of the Parking Lot
  • Lessons Learned
  • Recommended Reading
  • Completion Of Action Plans And Evaluations 

All necessary materials are included.


System Requirements:

Internet Connectivity Requirements:
  • Cable and DSL internet connections are recommended.

Hardware Requirements:
  • Minimum Pentium 400 Mhz CPU or G3 Macintosh. 1 GHz or greater CPU recommended.
  • 256MB RAM minimum. 1 GB RAM recommended.
  • 800x600 video resolution minimum. 1025x768 recommended.
  • Speakers/Headphones to listen to Dialogue steaming audio sessions.
  • A microphone to speak in Dialogue streaming audio sessions.
Operating System Requirements:
  • Windows Vista, 7, 8, 8.1, 9, 10
  • Mac OSX 10 or higher.
  • OpenSUSE Linux 9.2 or higher.
Web Browser Requirements:
  • Google Chrome is recommended.
  • Firefox 13.x or greater.
  • Internet Explorer 6.x or greater.
  • Safari 3.2.2 or greater.
Software Requirements:
  • Adobe Flash Player 6 or greater.
  • Oracle Java 7 or greater.
  • Adobe Reader 7 or greater.
Web Browser Settings:
  • Accept Cookies
  • Disable Pop-up Blocker.


**Outlines are subject to change, as courses and materials are updated.**