Administrative Soft Skills Bundle

88 Hours / 12 Months / Self-Paced

Course Overview:

The Administrative Soft Skills Bundle combines the skills needed to successfully maintain an office into one learning bundle. A well-run office reduces miscommunications and helps to eliminate common errors.  Within these workshops students will learn Administrative Office Procedures, Administrative Support, Archiving and Records Managements, Basic Bookkeeping, Business Writing, Executive and Personal Assistant, Meeting Management, Organizational Skills, Social Media in the Workplace, and Supply Chain Management. Participants will learn the core skills that will help them use their resources efficiently, manage their time wisely, communicate effectively, and collaborate with others skillfully.

The Administrative Soft Skills Bundle includes the following courses:

  • Administrative Office Procedures
  • Administrative Support
  • Archiving and Records Management
  • Basic Bookkeeping
  • Business Writing
  • Collaborative Business Writing
  • Executive and Personal Assistant
  • Meeting Management
  • Organizational Skills
  • Social Media in the Workplace
  • Supply Chain Management

Course Outline(s):

  Administrative Office Procedures Curriculum

Module One: Getting Started

  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Why Your Office Needs Administrative Procedures

  • Business Continuity
  • Succession Planning
  • Internal and External Audit Requirements
  • Recovery Planning
  • Case Study
  • Module Two: Review Questions

Module Three: Gathering the Right Tools

  • Binder
  • Section Divider
  • Sheet Protectors
  • Cover to Cover Binders
  • Case Study
  • Module Three: Review Questions

Module Four: Identifying Procedures to Include

  • Tracking Tasks for Some Days
  • Reach Out to Other Employees for Feedback/Ideas
  • Write Down Daily Tasks
  • Keep Track Using a Spreadsheet
  • Case Study
  • Module Four: Review Questions

Module Five: Top Five Procedures to Record

  • Use a Template to Stay Consistent from Track to Track
  • Be as Detailed as Possible
  • Use Bullet Points Instead of Paragraphs
  • Ask Someone to Execute the Procedure
  • Case Study
  • Module Five: Review Questions

Module Six: What to Include in Your Binder (I)

  • Phone Etiquette
  • Business Writing
  • Effective Time Management
  • Creating Meeting Arrangements
  • Case Study
  • Module Six: Review Questions

Module Seven: What to Include in Your Binder (II)

  • Policy on Absences
  • Breaks
  • Salaries
  • Benefits
  • Case Study
  • Module Seven: Review Questions

Module Eight: Organizing Your Binder

  • Create a Table of Contents
  • List Each Section (e.g. Accounting)
  • List Procedures in that Section
  • Keep Binder Updated with any New Changes
  • Case Study
  • Module Eight: Review Questions

Module Nine: What Not to Include in the Procedure Guide

  • Passwords
  • Identify Other Confidential Information Via Your Employer
  • Store Information in a Separate Folder Outside of the Guide
  • Find a Secure Location to Store
  • Case Study
  • Module Nine: Review Questions

Module Ten: Share Office Procedure Guide

  • Give Guide to Boss/Executive to Review
  • Inform Office Personnel of Procedure Guide
  • Place Guide in a Visible Area
  • Allow Office Personnel to Express Improvements/Updates if Needed
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Successfully Executing the Guide

  • Create a One Hour Meeting/Seminar for Employees
  • Stay Consistent with Procedures
  • Make Employees Aware of any Updated Changes
  • Keep Open to Improvements
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Administrative Support Curriculum

Module One: Getting Starting

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Getting Organized, Part One

  • Dealing with E-mail
  • Managing Electronic Files
  • Keeping Track of the Paper Trial
  • Making the Most of Voice Mail

Module Three: Getting Organized, Part Two

  • Keeping Your Workspace Organized
  • Using a To-Do Book
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox

Module Four: Managing Time

  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules

Module Five: Getting It All Done On Time

  • Prioritizing
  • The Secret to Staying on Track
  • Goal Setting

Module Six: Special Tasks

  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel

Module Seven: Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power

Module Eight: Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It

Module Nine: Empowering Yourself

  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions

Module Ten: The Team of Two

  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations

Module Eleven: Taking Care of Yourself

  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Archiving and Records Management Curriculum

Module One: Getting Started

  • Housekeeping Items
  • Pre-Assignment Review
  • Workshop Objectives
  • The Parking Lot
  • Action Plan

Module Two: Understanding Records

  • What is Records Management?
  • Defining Records
  • Archives vs. Records
  • Life Cycle
  • Case Study
  • Module Two: Review Questions

Module Three: Management of Records

  • What Is and Is Not a Record?
  • Record Programs
  • Management of Systems
  • Developing Standards
  • Case Study
  • Module Three: Review Questions

Module Four: Context (I)

  • Techniques for Analyzing Records
  • Collecting Information
  • Organizational Needs
  • Legal Demands
  • Case Study
  • Module Four: Review Questions

Module Five: Context (II)

  • Routine Process
  • Creative Process
  • System Analysis
  • Records Survey
  • Case Study
  • Module Five: Review Questions

Module Six: Classification

  • Functionality
  • Prioritize
  • Assess and Review
  • Develop a Tool
  • Case Study
  • Module Six: Review Questions

Module Seven: Paper-Based Systems

  • Arranging and Grouping
  • Building Files
  • Elementary & Intermediate
  • Metadata
  • Case Study
  • Module Seven: Review Questions

Module Eight: Electronic Records

  • Classifying
  • Folders and Directories
  • Groupings
  • Metadata
  • Case Study
  • Module Eight: Review Questions

Module Nine: Hybrid Systems

  • Routine Processes
  • Creative Processes
  • Design
  • Limitations
  • Case Study
  • Module Nine: Review Questions

Module Ten: Appraisals & Systems

  • Taxonomy of Values
  • Macro Appraisal
  • Strategy and Criteria
  • Document & Review Decisions
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Record Maintenance

  • Paper
  • Electronic
  • Create Archives
  • Conversion
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Recommended Reading
  • Completion of Action Plans and Evaluations
  Basic Bookkeping Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Basic Terminology (I)

  • Balance Sheet
  • Assets
  • Liabilities
  • Equity
  • Income Statement
  • Revenue
  • Costs of Goods Sold
  • Expenses
  • Accounting Period
  • Review

Module Three: Basic Terminology (II)

  • Accounts Receivable
  • Accounts Payable
  • Depreciation
  • General Ledger
  • Interest
  • Inventory
  • Journals
  • Payroll
  • Trial Balance
  • Review

Module Four: Accounting Methods

  • Cash Method
  • Accrual Method
  • Differences between Cash and Accrual
  • Module Four: Review Questions

Module Five: Keeping Track of Your Business

  • Accounts Payable
  • Accounts Receivable
  • The Journal
  • The General Ledger
  • Cash Management
  • Module Five: Review Questions

Module Six: Understanding the Balance Sheet

  • The Accounting Equation
  • Double-Entry Accounting
  • Types of Assets
  • Types of Liabilities
  • Equity
  • Module Six: Review Questions

Module Seven: Other Financial Statements

  • Income Statement
  • Cash Flow Statement
  • Capital Statement
  • Budget vs. Actual
  • Module Seven: Review Questions

Module Eight: Payroll Accounting/ Terminology

  • Gross Wages
  • Net Wages
  • Employee Tax Withholding’s
  • Employer Tax Expenses
  • Salary Deferrals
  • Employee Payroll
  • Employee Benefits
  • Tracking Accrued Leave
  • Government Payroll Returns/Reports
  • Review

Module Nine: End of Period Procedures

  • Depreciating Your Assets
  • Reconciling Cash
  • Reconciling Investments
  • Working with the Trial Balance
  • Bad Debt
  • Posting Adjustments and Corrections
  • Module Nine: Review Questions

Module Ten: Financial Planning, Budgeting and Control

  • Reasons for Budgeting
  • Creating a Budget
  • Comparing Budget to Actual Expenses
  • Module Ten: Review Questions

Module Eleven: Auditing

  • What is an Audit?
  • When and Why Would You Audit?
  • Internal
  • External
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Business Writing Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Working with Words

  • Spelling
  • Grammar
  • Creating a Cheat Sheet

Module Three: Constructing Sentences

  • Parts of a Sentence
  • Punctuation
  • Types of Sentences

Module Four: Creating Paragraphs

  • The Basic Parts
  • Organization Methods

Module Five: Writing Meeting Agendas

  • The Basic Structure
  • Choosing a Format
  • Writing the Agenda

Module Six: Writing E-mails

  • Addressing Your Message
  • Grammar and Acronyms

Module Seven: Writing Business Letters

  • The Basic Structure
  • Choosing a Format
  • Writing the Letter

Module Eight: Writing Proposals

  • The Basic Structure
  • Choosing a Format
  • Writing the Proposal

Module Nine: Writing Reports

  • The Basic Structure
  • Choosing a Format
  • Writing the Report

Module Ten: Other Types of Documents

  • Requests for Proposals
  • Projections
  • Executive Summaries
  • Business Cases

Module Eleven: Proofreading and Finishing

  • A Proofreading Primer
  • How Peer Review Can Help
  • Printing and Publishing

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Collaborative Business Writing Curriculum

Module One: Getting Started

  • Housekeeping Items
  • Pre-Assignment Review
  • Workshop Objectives
  • The Parking Lot
  • Action Plan

Module Two: What is Collaborative Business Writing?

  • Clarifying the Objective
  • Practical Writing Approaches
  • Collaborative Writing Strategies
  • Collaborative Writing Patterns
  • Case Study
  • Module Two: Review Questions

Module Three: Types of Collaborative Business Writing

  • Parallel Construction – ‘cut and paste’
  • Parallel Construction – ‘puzzle’
  • Sequential Summative Construction
  • Integrating Construction
  • Case Study
  • Module Three: Review Questions

Module Four: Collaborative Team Members

  • Team Leader Selection
  • Chief Editor Designation
  • Characteristics of Team Members
  • Ways to Build Collaborative Writing Team
  • Case Study
  • Module Four: Review Questions

Module Five: Collaborative Tools and Processes

  • Outlines and Storyboards
  • Collaborative Planning
  • Collaborative Revision
  • Collaborative Team Cohesion
  • Case Study
  • Module Five: Review Questions

Module Six: Setting Style Guideline

  • Voice and Person
  • Format
  • Consistent Spelling of Commonly Used Words
  • Numbers as Words or Figures
  • Case Study
  • Module Six: Review Questions

Module Seven: Barriers to Successful Collaborative Writing

  • Hoarding
  • Innovation
  • Search
  • Knowledge Transfer
  • Case Study
  • Module Seven: Review Questions

Module Eight: Overcoming Collaborative Writing Barriers

  • Practicing T-shaped Management
  • Building Network of Alliances
  • Implementing Enablers
  • Assessing the Culture and Areas for Improvement
  • Case Study

Module Nine: Styles of Dealing with Conflict

  • Ensure that Good Relationships are the First Priority
  • Keep People and Problems Separate
  • Pay Attention to the Interests that are being Presented
  • Listen First, Talk Second
  • Case Study
  • Module Nine: Review Questions

Module Ten: Tips for Successful Business Writing Collaboration

  • Determine Purpose
  • Formulate Outline and Organizational Format
  • Selection of Team Leader
  • Assign Writing Tasks and Associated Duties
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Examples of Collaborative Business Writing

  • Writing Emails
  • Writing Reports
  • Writing Training Manuals
  • Writing Company Handbooks
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of the Parking Lot
  • Lessons Learned
  • Recommended Reading
  • Completion of Action Plans and Evaluations
  Executive and Personal Assistant Curriculum

Module One: Getting Started

  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
  • Pre-Assignment
  • Action Plans and Evaluations

Module Two: Working with Your Manager

  • Adapting to Their Style
  • Anticipate Their Needs
  • Getting Your Responsibilities Defined
  • When to Take the Initiative
  • Case Study
  • Module Two: Review Questions

Module Three: Administrative Soft Skills

  • Social Intelligence
  • Basic Business Acumen
  • Office Management
  • Active Listening
  • Case Study
  • Module Three: Review Questions

Module Four: Effective Time Management

  • Calendar Management
  • Prepare for Changes and Surprises
  • Keeping Others On Track
  • Urgent/Important Matrix
  • Case Study
  • Module Four: Review Questions

Module Five: Meeting Management

  • Creating An Agenda
  • Keeping Minutes
  • Keeping the Meeting On Time
  • Variations for Large and Small Meetings
  • Case Study
  • Module Five: Review Questions

Module Six: Tools of the Trade (I)

  • Email Protocol
  • Office Machinery
  • Computer and Software Skills
  • Communication Skills
  • Case Study
  • Module Six: Review Questions

Module Seven: Tools of the Trade (II)

  • Phone and Voicemail Etiquette
  • Word Processing
  • Business Writing
  • Internet Research
  • Case Study
  • Module Seven: Review Questions

Module Eight: Being an Effective Gatekeeper

  • Filtering Data and Information
  • Learn to Say No
  • Dealing With Difficult People
  • Recognize the Tricks
  • Case Study
  • Module Eight: Review Questions

Module Nine: Organizational Skills

  • Prioritizing Your Workload
  • Goal Setting
  • Plan for Tomorrow, Today
  • Staying on Track
  • Case Study
  • Module Nine: Review Questions

Module Ten: Confidentiality Guidelines

  • Your Confidentially Duty
  • Be Diplomatic and Discreet
  • Keeping Data Secure
  • What To Do in Sticky Situations
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Special Tasks

  • Project Management
  • Trade Shows
  • Interacting with Clients
  • Social Media Management
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Meeting Management Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Planning and Preparing (I)

  • Identifying the Participants
  • Choosing the Time and Place
  • Creating the Agenda

Module Three: Planning and Preparing (II)

  • Gathering Materials
  • Sending Invitations
  • Making Logistical Arrangements

Module Four: Setting up the Meeting Space

  • The Basic Essentials
  • The Extra Touches
  • Choosing a Physical Arrangement

Module Five: Electronic Options

  • Overview of Choices Available
  • Things to Consider
  • Making a Final Decision

Module Six: Meeting Roles and Responsibilities

  • The Chairperson
  • The Minute Taker
  • The Attendees
  • Variations for Large and Small Meetings

Module Seven: Chairing a Meeting (I)

  • Getting Off on the Right Foot
  • The Role of the Agenda
  • Using a Parking Lot

Module Eight: Chairing a Meeting (II)

  • Keeping the Meeting on Track
  • Dealing with Overtime
  • Holding Participants Accountable

Module Nine: Dealing with Disruptions

  • Running in and Out
  • Cell Phone and PDA's Ringing
  • Off on a Tangent
  • Personality Conflict

Module Ten: Taking Minutes

  • What are Minutes?
  • What do I Record?
  • A Take-Home Template

Module Eleven: Making the Most of Your Meeting

  • The 50 Minute Meeting
  • Using Games
  • Giving Prizes
  • Stuffed Magic

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Organizational Skills Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Remove the Clutter

  • Just Do It
  • You Don't Have to Keep Everything
  • Three Boxes: Keep, Donate, and Trash
  • A Place For Everything And Everything In Its Place
  • Case Study
  • Module Two: Review Questions

Module Three: Prioritize

  • Write It Down
  • Urgent/Important Matrix
  • Divide Tasks
  • 80/20 Rule
  • Case Study
  • Module Three: Review Questions

Module Four: Scheduling Your Time

  • Have a Master Calendar
  • Setting Deadlines
  • Remove or Limit the Time Wasters
  • Coping With Things Outside of Our Control
  • Case Study
  • Module Four: Review Questions

Module Five: To Do Lists

  • Use a Day Planner
  • Finish What You Start
  • Focus on the Important
  • Do Quick Tasks Immediately
  • Case Study
  • Module Four: Review Questions

Module Six: Paper and Paperless Storage

  • Find a System that Works for You
  • Make it Consistent
  • Make it Time Sensitive
  • Setting up Archives
  • Case Study
  • Module Six: Review Questions

Module Seven: Organization Your Work Area

  • Keeping Items Within Arm's Reach
  • Only Have Current Projects on Your Desk
  • Arranging Your Drawers
  • Organize to Match Your Workflow
  • Case Study
  • Module Seven: Review Questions

Module Eight: Tools to Fight Procrastination

  • Eat That Frog!
  • Remove Distractions
  • Give Yourself a Reward
  • Break Up Large Tasks
  • Case Study
  • Module Eight: Review Questions

Module Nine: Organizing your Inbox

  • Setting up Delivery Rules
  • Folder and Message Hierarchy
  • Deal with Email Right Away
  • Flag and Highlight Important Items
  • Case Study
  • Module Nine: Review Questions

Module Ten: Avoid the Causes of Disorganization

  • Keeping Everything
  • Not Being Consistent
  • Not Following a Schedule
  • Bad Habits
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Discipline is the Key to Stay Organized

  • Stay Within Your Systems
  • Learn to Say No
  • Have Organization Be Part of Your Life
  • Plan for Tomorrow, Today
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Social Media in the Workplace Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: What is Social Media?

  • Online Communications
  • User Created
  • Content Information
  • Sharing Communication Tools
  • Case Study
  • Module Two: Review Questions

Module Three: Defining Your Social Media Policy (I)

  • It Should be a Living Document
  • Choosing an Information Officer
  • What Can and Cannot Be Shared
  • Legal and Ethnic Specifications
  • Case Study
  • Module Three: Review Questions

Module Four: Defining Your Social Media Policy (II)

  • New Hire Orientation
  • Let Common Sense Guide You
  • Nothing Offensive
  • Rules on Soliciting and Personal Posts
  • Case Study
  • Module Four: Review Questions

Module Five: Creating a Living Document

  • What is a Living Document?
  • How Often is it Revised?
  • Who Will be in Charge?
  • Change Management
  • Case Study
  • Module Five: Review Questions

Module Six: Keeping an Eye on Security

  • Password Rules
  • Needs Constant Monitoring
  • Keeping Information Confidential
  • Protecting Intellectual Property
  • Case Study
  • Module Six: Review Questions

Module Seven: Rules to Follow When Posting (I)

  • Always Show Respect
  • Stop and Think Before You Post
  • Always be Honest
  • Never Discredit or Talk Ill of Competitors
  • Case Study
  • Module Seven: Review Questions

Module Eight: Rules to Follow When Posting (II)

  • Be Transparent
  • Act Like You Would in Real Life
  • Grammar and Spelling Still Counts
  • Never Post When You Are Angry
  • Case Study
  • Module Eight: review Questions

Module Nine: Benefits of Social Media

  • From Audience to Author
  • Builds Customer Loyalty
  • Speed and Flexibility in Communication
  • Two Way Communications
  • Case Study
  • Module Nine: Review Questions

Module Ten: The Pitfalls of Social Media

  • Bullying
  • Group Think
  • Trolling
  • Remember, It Is Out There Forever
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Listen to Your Customers

  • They Provide Great Feedback
  • It Makes Them Happy
  • Improves Your Brand
  • Improves Product Development
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of the Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Supply Chain Management Curriculum

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Why Supply Chain Management?

  • Customer Satisfaction
  • Improving Performance
  • Lowering Costs
  • Product Development
  • Case Study
  • Module Two: Review Questions

Module Three: Key Terms (I)

  • Procurement
  • Upstream and Downstream
  • Raw Material
  • Forecasting
  • Carrying Cost
  • Case Study
  • Module Three: Review Questions

Module Four: Key Terms (II)

  • Inventory
  • Order Generation
  • Order Taking
  • Order Fulfillment
  • Returns Management
  • Case Study
  • Module Four: Review Questions

Module Five: Three Levels of Supply Chain Management

  • Strategic Level
  • Tactical Level
  • Operational Level
  • Bullwhip Effect
  • Case Study
  • Module Five: Review Questions

Module Six: Five Stages of Supply Chain Management

  • Plan
  • Source
  • Make
  • Deliver
  • Return
  • Case Study
  • Module Six: Review Questions

Module Seven: The Flows of Supply Chain Management

  • The Product Flow
  • The Information Flow
  • The Finances Flow
  • Data Warehouses
  • Case Study
  • Module Seven: Review Questions

Module Eight: Inventory Management

  • Levels of Inventory
  • Just-In-Time Inventory
  • Keeping Accurate Records
  • Inventory Calculator
  • Case Study
  • Module Eight: Review Questions

Module Nine: Supply Chain Groups

  • The Suppliers
  • The Producers
  • The Customers
  • The Customer’s Customers
  • Case Study
  • Module Nine: Review Questions

Module Ten: Tracking and Monitoring

  • Dashboard
  • RFID’s
  • Alert Generation
  • Stock Keeping Unit (SKU)
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Supply Chain Event Management

  • Inventory Alerts
  • Supplier Alerts
  • Bottlenecking
  • Being Proactive
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of the Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

All necessary course materials are included.


System Requirements:

Internet Connectivity Requirements:
  • Cable and DSL internet connections are recommended.

Hardware Requirements:
  • Minimum Pentium 400 Mhz CPU or G3 Macintosh. 1 GHz or greater CPU recommended.
  • 256MB RAM minimum. 1 GB RAM recommended.
  • 800x600 video resolution minimum. 1025x768 recommended.
  • Speakers/Headphones to listen to Dialogue steaming audio sessions.
  • A microphone to speak in Dialogue streaming audio sessions.
Operating System Requirements:
  • Windows Vista, 7, 8, 8.1, 9, 10
  • Mac OSX 10 or higher.
  • OpenSUSE Linux 9.2 or higher.
Web Browser Requirements:
  • Google Chrome is recommended.
  • Firefox 13.x or greater.
  • Internet Explorer 6.x or greater.
  • Safari 3.2.2 or greater.
Software Requirements:
  • Adobe Flash Player 6 or greater.
  • Oracle Java 7 or greater.
  • Adobe Reader 7 or greater.
Web Browser Settings:
  • Accept Cookies
  • Disable Pop-up Blocker.


**Outlines are subject to change, as courses and materials are updated.**